Returns & Refunds
We want you and your cat to love the montraz™ Interactive Cat Toy. If something isn't right with your order, our Canada-based support team is here to make it right.
Eligibility
Returns may be considered within 30 days on unused items in their original packaging. Because these toys are made from natural corrugated cardboard, opened or heavily played-with units are generally not eligible for return. Contact us first so we can walk you through the best next step.
Damaged or defective items
If your package arrives damaged, or your toy is defective out of the box, email us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or refund on eligible items right away.
How to start a return
- Email support@montraz.com with your order number and reason.
- We'll reply within 1 business day with next steps and a return address if approved.
- Once we receive the item, approved refunds are issued to the original payment method within 3–5 business days.
Shipping
Orders ship free across Canada in 4–6 business days. Return shipping costs may be the responsibility of the customer unless the item arrived damaged or defective.
Questions?
Our Canada-based support team is here: support@montraz.com.